Privacy Policy

Sydney North Shore Automotive is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sydney North Shore Automotive manages personal information. It is structured as follows:

Personal information Sydney North Shore Automotive collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Sydney North Shore Automotive and complaints
Changes to Privacy Policy

1. Personal information Sydney North Shore Automotive collects

The main types of personal information Sydney North Shore Automotive collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Sydney North Shore Automotive such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Sydney North Shore Automotive's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Sydney North Shore Automotive's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Sydney North Shore Automotive's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Sydney North Shore Automotive.

Sydney North Shore Automotive collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Sydney North Shore Automotive keeps of telephone calls, or emails received, or messages sent to Sydney North Shore Automotive or posted on Sydney North Shore Automotive's pages on social media);
Sydney North Shore Automotive's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Sydney North Shore Automotive collects personal information in connection with running its business directly from the individual concerned. On occasion Sydney North Shore Automotive may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sydney North Shore Automotive stores personal information in electronic and paper form.

Sydney North Shore Automotive uses and discloses personal information as follows:

to source vehicles and sell them to Sydney North Shore Automotive's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Sydney North Shore Automotive's customers and prospective customers;
to obtain products, services or information from Sydney North Shore Automotive's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sydney North Shore Automotive knows about them);
to operate and manage Sydney North Shore Automotive's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sydney North Shore Automotive. For example, Sydney North Shore Automotive may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Sydney North Shore Automotive also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sydney North Shore Automotive uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sydney North Shore Automotive uses in the operation of the computer program is browsing history on Sydney North Shore Automotive's websites, name, contact information, and other information you may input into Sydney North Shore Automotive's websites. The level of human oversight Sydney North Shore Automotive provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sydney North Shore Automotive's staff.

4. Cookies

Sydney North Shore Automotive uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sydney North Shore Automotive's web server. Sydney North Shore Automotive may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sydney North Shore Automotive's platforms and those social media platforms. Sydney North Shore Automotive's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sydney North Shore Automotive's website.

5. Links to other websites

Sydney North Shore Automotive's website may contain links to third party websites. Sydney North Shore Automotive does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sydney North Shore Automotive and do not wish to receive these communications from Sydney North Shore Automotive in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sydney North Shore Automotive.

7. Overseas transfers

Sydney North Shore Automotive's website/s are hosted in Australia. On occasion, a third party service provider Sydney North Shore Automotive engages or that Sydney North Shore Automotive is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sydney North Shore Automotive holds about them by contacting Sydney North Shore Automotive during business hours on 02 9105 2888 or via the contact page.

Sydney North Shore Automotive may require an individual making a request to verify their identity before processing their request.

Sydney North Shore Automotive will aim to respond to all requests promptly and within 30 days.

Sydney North Shore Automotive may refuse a request where permitted or required by law. Sydney North Shore Automotive will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sydney North Shore Automotive and complaints

If you have any queries, concerns or complaints about how Sydney North Shore Automotive handles your personal information please contact Sydney North Shore Automotive during business hours on 02 9105 2888 or via the contact page. Sydney North Shore Automotive may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sydney North Shore Automotive can understand the nature of your concern. In most cases, Sydney North Shore Automotive will ask that you put your request in writing.

Sydney North Shore Automotive takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sydney North Shore Automotive's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 02 9105 2888
Mailing Address: 555 Pacific Hwy, Artarmon, NSW, 2064

10. Changes to Privacy Policy

Sydney North Shore Automotive may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.