Privacy Policy
Sydney North Shore Automotive Pty Ltd is a Motor
Vehicle Dealer operating in New South Wales, Australia ABN 26 611 759 758. We
take care to respect our customers’ rights to privacy and fully comply with
obligations under the Privacy Act 1988 and all amending legislation. We use any
information we collect about our customers only in accordance with our Privacy
Policy and to provide a more customised service experience.
While information is an important element in our
ability to provide superior service, our most important asset is our customers’
trust. Keeping customer information secure and using it only as our customers
would want us to, is a top priority for us all.
We abide by the thirteen (13) Australian Privacy
Principles in all of our dealings with our customers.
They are as follows:-
- Open and Transparent Management of Personal
Information.
- Anonymity and Pseudonymity. We
provide our customers with the option of not identifying themselves, or of
using a pseudonym where it is reasonably practical to do so.
- Collection of Solicited Personal Information.
Wherever we collect sensitive information from our customers it must be
with their consent.
- Dealing with Unsolicited Personal Information. If
we receive Personal Information and did not solicit it, we must determine
whether or not we could have collected it under Principle three and
therefore it may be sensitive and therefore it is required to be
destroyed.
- Notification of the Collection of Personal
Information.
At or before the collection of the
Personal Information, we must notify the customer of the collection of the
information.
- Use or Disclosure of Personal
Information.
If the personal Information is collected for a
particular purpose, it can only be used for that purpose unless consent is
obtained from the customer.
- Direct Marketing. If we
hold Personal Information we cannot use it for Direct marketing if it
contains sensitive information. It can be used if it was collected by us,
the customer reasonably expected it to be used, there is a simple method
for the customer to opt out and the customer has not to date opted out.
- Cross Border Disclosure of Personal
Information.
We must make sure at all times that any
overseas recipient of personal information does not breach any Australian
Privacy Principles at any time.
- Adoption, Use or Disclosure of Government
Related Identifiers.
We must not use or disclose a
Government Related Identifier of an individual.
- Quality Of Personal Information. We
must make sure that the Personal Information collected is accurate, up to
date and complete.
- Security Of Personal Information. We
must take steps as are necessary and reasonable in the circumstances to
protect the information.
- Access To Personal Information. We
must provide access upon request to the information of the customer by the
customer.
- Correction of Personal Information. We
must take steps to correct personal information to make sure it is
accurate, up to date, complete and relevant as well as not being
misleading.
At Sydney North Shore Automotive, we collect
personal information relating to our customers. That personal information
includes their names, addresses, telephone numbers including home and mobile
numbers and e-mail address.
The personal information collected is used to
enhance the level of service provided to our customers in respect of both sales
and service related aspects of our business. The personal information of
customers held by us can be accessed by our customers at all times. In the
event that the information is inaccurate or incorrect, it can be corrected by a
written request directed to the Privacy Officer.
Our customers’ personal information is not provided
to any overseas organisations without our customers consent.
In the case of a customer wishing to correct any
information held by us, or in the event of them wishing to lodge a complaint,
then the matter should be addressed in writing to:
The Privacy Officer
PO Box 1687
Southport QLD 4215
OR
fraserp@frizellesunshine.com.au
The matter of complaints shall be dealt with by the
Privacy Officer who shall report to the General Manager of the business weekly
in the event of complaints being received. A response shall be provided to the
customer within seven (7) days of a written complaint being received.
The personal information of our customers is
available to them at all times at no charge to our customers.
We further commit to our customers to the following:-
- We will safeguard, according to strict legal
standards of security and confidentiality, any information our customers
share with us.
- We will limit the collection and use of
customer information to the minimum we require to deliver superior service
to our customers, which includes advising our customers about our
products, services and other opportunities and to administer and improve our
business products by incorporating customer suggestions and feedback.
- We will permit only authorised employees and
contracted personnel, who are trained in the proper and lawful handling of
customer information, to have access to customer information.
- Customer information is only disclosed to
external organisations when we contract with them to conduct business on
our behalf or to provide support services to customers relating to Sydney
North Shore Automotive products. We only make such disclosures when those
organisations comply with our Privacy Policy. These organisations are not
permitted to retain any customer information after they have completed
their contractual obligations.
- At any time, customers can contact us to
instruct us to remove their name from our mailing lists.
- We will not use or disclose personally
identifiable information for any purpose other than where necessary for
the facilitation of customer services, except where the customer gives
written specific consent.
- We will strive to keep the customer files
complete, up-to-date and accurate. We will inform customers as to how and
where to conveniently update their personal information and how to notify
us about any errors, which we will promptly correct.
- We will continually assess our performance
against our Privacy Policy standards to ensure that customer privacy is
respected and ensured.